Job profile

Suffolk Libraries is an independent and charitable society which runs Suffolk’s public library service and prison libraries in several counties including Suffolk, Norfolk, Bedfordshire and Nottinghamshire

Our vision is to “transform lives through access to knowledge and resources, promote lifelong learning and strengthen communities by meeting their evolving needs.”

We are looking for someone who shares this vision and wants to join our team at HMP Bure, a category C men’s prison in Norfolk. We are interested in someone who:

• Has an aspiration to deliver great customer service
• Can demonstrate appropriate and effective communication skills with the aim of building positive and supportive relations with our customers, team and community
• Is IT literate and competent in the use of: the internet, email, mobile devices and applications and who could also offer guidance to customers
• Has the ability to work as an effective team member
• Understands Suffolk Libraries services and what it delivers
• Has sufficient emotional resilience to work in what can be a challenging but highly rewarding environment

If you have experience in a customer facing role, enjoy helping people, have a willingness to work within a team in a busy environment and an interest in books and computers, we would like to hear from you. 

The successful applicant will be required to undergo Prison security vetting checks before any appointment can be confirmed

This position is for an average of 22.5 hours per week on the following work pattern:

If you would like to apply for this role, please complete an application form which can be found at: Suffolk Libraries Job Page

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The closing date for applications is 17^th November 2024